Get your basics right first, DBS
Just last week, Lee Kuan Yew raised the possibility of merger of local banks. But. if a merger is to be carried out, DBS will probably be out of the picture with its latest debacle.
The failure of its DBS/POSB ATM, electronic banking network,etc. is a cause for concern. How to deliver good customer service as promised by the new DBS CEO and chairman when its basic facilities aren’t available for a few hours?
OCBC and UOB should take heed and not get themselves into the same trouble as DBS. A merger with DBS, better not, unless the price is low enough to leave money on the table to salvage the battered image.
Entry filed under: Watch your step.